How to complete this course and receive the Effective Landlord Certificate

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Flexible learning for new, intermediate, and experienced Landlords

Learners can choose to identify their own knowledge gaps, to focus on those elements considered essential for a Responsible Tenant and to achieve the Effective Landlord Certificate. Therefore a knowledgeable and experienced Landlord can complete the final assessments in a shorter period of time.


Here are 3 learning options:

Option 1: NEW: For the person with little or no landlord experience who needs the full overview: Take the entire course, working from the first module to the last, reading the lessons and taking all the quizzes in the order presented. End with certificate of completion. This option takes about 5 hours.


Option 2: INTERMEDIATE: For the person with landlord experience who prefers details only when needed: You can be more selective. Start by reading each lesson’s main objectives listed at the top of the lesson. If you already know the lesson, move on, reading only those lessons you need a review in. Take the quizzes at the end of each module. End with certificate of completion. This option takes between 1-5 hours depending on your needs.


Option 3: EXPERIENCED: For the knowledgeable landlord who seeks the Fast Track to certification: You can skip the lessons entirely and go straight to the quizzes. End with certificate of completion. Note: If you overestimated your knowledge on any part, the quizzes will point you to any lesson you might need to review before retaking that quiz. This option takes about 30 minutes.


The course learning steps to complete the Effective Landlord certificate are:

  1. Complete the “Initial Quiz” to determine your current knowledge.
  2. Complete each of the 6 learning Modules.
  3. Complete the Quiz for each of the 6 modules, and the “After course Quiz”.



The landlord rental cycle is explained through 6 distinct phases

In this course, you will review the 6 steps in the rental process and what your options and responsibilities are each step of the way. You’ll notice that a learning module is devoted to each of these steps – from preparing to the property for rent, finding a tenant, signing a lease, to ending the lease and moving the tenant out.

Rental cycle - landlord

For each step in the rental process, you will find a learning module that focuses on that step. Each step contains from 2 to 6 lessons that will review for you the most important things you should know about each topic. After you have reviewed all the lessons in a step, you will take a quiz. You need to earn an 80% on the quiz in order to be able to move on to the next step. You may take the quiz until you achieve the 80% success rate. In other words, the testing itself is a method of reviewing and learning for you.

You will take this course in the order its presented, finishing one step before moving on to the next one. At the end of the course, you will be able to print out a certificate that proves you have successfully completed the course. The Effective Landlord certificate sets you apart to be more attractive to quality tenants, or to seek discounts on borrowings from banks. lower premiums from insurers, or to reduce business license fees in come cities.

More than 35 lessons


The Responsible Landlord training comes with bonus courses:

RESOURCES, LIFE SKILLS Tenants and Landlords which assist tenants in need of emergency services or help relating to housing, financial and legal needs. The HOME SAFETY AND MAINTENANCE gives lots of helpful advice on how to care for the property you are offering for rent. Be sure to Bookmark this LSO site so you can return to the Resource Package whenever it’ll be helpful to you.



These lessons will help to identify any issues in the regional and local economic and geographic environment that may impact on your property, allowing you to prepare the property for a new use if required, and to market the property to your preferred tenant.

  • Conduct a Modified SWOT analysis for the rental property:
    • Examine the regional economic and geographic environment for Opportunities and Threats
    • Examine the neighborhood economic and geographic environment for Opportunities and Threats
    • Examine the property for Strengths and Weaknesses
    • Develop a plan for the rental property
    • Identify ways to prepare your property now in case the rental market changes and becomes more competitive. Your aim is to continue to get high rents and have no vacancies.

These lessons will help undertake a full property condition and risk assessment of the property to identify and remedy and health and safety risks, and to help you market the property to your targeted tenant group.

  • Property condition and risk assessment
    • Know everything about the property
    • Review the property for legislated health hazards asbestos, lead paint, radon, mold
    • Prepare to advertise the property for rent
    • Identify and promote the positive factors to market the region, neighborhood and this property
    • Identify how to counteract the disadvantages to market the region, neighborhood and this property



Advertising, showing the property, application process, selection process, selection criteria, screening, fees, and communicating with applicants

These lessons will provide an understanding of how to find a Responsible Tenant, avoid discriminating, what information should be provided with the application and what the screening process will entail.

  • Finding the Right Property for You:
    • How and where to advertise?
    • Showing the property to tenants?
    • What should the application process include?
    • What is selection criteria?
    • How to avoid discrimination?
    • What fees should I charge and what should be refunded?
    • How to communicate with applicants.



These lessons will provide an understanding of the terms of the lease and the differences between a lease and rental agreement.

  • Signing up the tenants / Ensuring the Tenant knows the terms and expectations
    • What is a Lease?
    • What is a Rental Agreement?
    • What are the rules for this particular property?
    • What documents will I need to sign?
    • What are the real costs of renting?
    • What is the tenant responsible for?
    • What is an inspection report? 
    • What documents must I sign?



These lessons will provide an understanding what happens if the terms or the lease are broken, illegal activities occur at the property, as well as the responsibilities of tenants and landlords for repairs and maintenance during the rental period.

  • Moving  In:
    • Helping the tenant move into the property
    • What instructions should a tenant receive when moving into the property?
    • What is a tenant responsible for during the rental period?
    • How does the tenant pay rent?
    • What happens if the tenant can’t meet their obligations?
    • How does the landlord or tenant change the terms of their lease?
    • What happens when a lease term is breached?
    • What privacy can the tenant expect?
    • What happens if there is a Breach of Terms?
    • What happens when the tenant does not pay by the due date?
    • How do we resolve disputes?
    • Who is responsible for repairs and damages during the tenancy?



These lessons will provide an understanding of the issues encountered when coming to the end of a lease, or when vacating the lease?

  • Moving Out:
    • What happens at the end of the Lease?
    • Can a lease continue?
    • How can a landlord or a tenant end a lease or rental agreement?
    • What are a landlords responsibilities at the end of a lease?
    • What must the landlord do to give a deposit back?
    • What are the cleaning standards required when ending a lease?
    • When should the deposit be returned?
    • What happens if the tenants security deposit is not enough to cover damages?
    • What happens to the deposit if the lease turns into a rental agreement?


Step 6 – LAWS AND RULES*Overview of laws and rules relating to residential rentals – Landlord training

Step 6 describes the Federal, State, and local laws that govern residential rentals. Lease Agreements, Rental Agreements and Addendums are discussed, and examples of these are available to download.

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